Monday, July 13, 2015

What Snapchat Gets Right

Snapchat pushed out an update today that once again shows why it has the potential to be the best AND most profitable social network of them.  What Snapchat gets right is the user.  They show time and time again that they understand what their app is about and why we use it.

Consider the following...

Use-ability First - Snapchat is about sharing pictures.  So is Instagram.  But when you open each app, what do you get first?  In Snapchat it's the camera- quick and practically begging you to share something.  Instagram puts your feed first.  One wants you to create content- the other encourages you to consume.  Snapchat's UI does a great job of layering complex power features under the simple one.  Take a pic or video easily.  Adding filters and emoji might take more know-how; but the core experience is preserved.  

A Conversation, Not a Scrapbook - The thing that has long kept me from embracing Facebook was the permanence.  While some people may want a digital timeline of every thought, feeling, and experience captured for all of posterity, I simply don't.  Sometimes something is just funny or share-able now.  I don’t want a copy in my camera roll.  I don’t need to look back 10 years later to see what was said.  It was a moment.  And in a world where increasingly everything we do is documented forever, it’s kind of cool to have a place where you share a moment and then can move onto the next.

Making Money Without Interrupting - Perhaps what Snapchat is getting most right for users (and today’s update shows just how much so) is their ability to monetize by enhancing their experience; not by profiting from their contributions.  Promoted stories and discovery brands are good; dare I say great.  Because A) they aren’t forced, but instead made convenient B) actually have good content I am willing to spend time looking at and C) don’t turn me into the product.  

In short, I consider Snapchat to be the “anti-Facebook” and I hope they keep going that way.  I hope it’s what makes them a success.  Because it’s surely what’s got me using them along side Twitter as my social apps of choice.

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